Returns & Exchanges
At Google, we want you to be fully satisfied with your purchase. If you are not completely happy with your device or accessory, you can return most items within 15 calendar days of delivery for a full refund.
Check Eligibility
Ensure your item is within the 15-day return window and includes all original packaging, manuals, and accessories.
Start Your Return
Visit your Google Store order history, select the items you wish to return, and print the prepaid shipping label provided.
Package Your Item
Carefully pack your device in its original box and place it inside a sturdy shipping carton with the return label attached to the outside.
Ship and Track
Drop off the package at the designated carrier location and keep your tracking number to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing